Unity International Group currently supports the hardware and software of approximately 500 traders and 400 back office support personnel, as well as supporting 75 servers running Novell Netware, Windows NT and Lotus Notes. Approximately 36 Engineers and Technicians are assigned to this project.

In addition to Trading Floor support, Unity provides Help-Desk support to over 15 floors at Chase’s New York headquarters. Unity technicians provide technical support to several thousand users and respond to an average of 1,000 monthly service calls. At this location, Unity has helped Chase install a new Help Desk Tracking System. This system tracks all service calls, the time spent on each call and the names of the Technicians selected for the call. Unity’s Technicians are on call 24 hours a day/7 days a week. Unity has decreased the number of open service calls by 50% since our Technicians began providing support services for the Trading Floors and Help Desk.

Desktop Support Engineers are responsible for monitoring, assigning, modifying and closing calls, as well as new system builds, software installation, software upgrades, configurations, rollouts, MACs, troubleshooting and asset control inventory.

Break/Fix Technicians are responsible for monitoring, assigning, modifying and closing calls, as well as replacement of all defective equipment, swapping of equipment, asset control inventory, rollouts and MACs. Unity holds approximately $35,000 of hardware inventory at the 270 Park Avenue location.

Unity also provides service during departmental relocations. Our restack teams are trained to backup all data, disconnect and prepare workstations for shipment and then reassemble workstations to original form at point of destination.